vivid seats complaints

Refunds can only be granted in the event a show is cancelled. Our online support team is here to help resolve your concerns. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Absolute worst customer service ever. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Disputed several times and no resolution till this day. Vivid Seats is a trusted and reliable way to buy and sell tickets. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Who Sets the Price on Vivid Seats? Ticket Listing Information 9. Vivid Seats. I complained and they advised these were upgrade tickets and no refund would be issued. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Working at Vivid Seats | Glassdoor Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. After all, I selected that I wanted "2" tickets not "1". Service 254 Value 245 Shipping 164 I ordered premium tickets for the orchestra section. We invite you to reach out to our online support team by social media. Ticket resale limitations; prohibition; exception. When I go the tickets, I called the venue and was told they were not handicap. This comment was posted by a verified customer. They won't refund me or get me two tickets together. Sign up to receive our free weekly newsletter. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Conveniently buy and. Claim your listing for free to respond to reviews, update your profile and manage your listing. There was some type of electronic glitch. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Working at Vivid Seats: 108 Reviews | Indeed.com 5.5 Total Score. We assure that you and your partner will be able to sit together. Tickets to Aint to Proud Stage Play in West Palm Beach. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. When I went on their "live chat" to inquire, they didn't respond at first . I then I received an electronic transfer notification which I followed through on. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I did not get what I paid for. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard The person the ticket was for has since died. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Customer service told me they will not help me because I already accepted the tickets. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. No issues at all, would use them again. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. The 21st was spent on the phone trying to aquire our tickets. We would love to review your order again to see if there's anything we can do to make this right for you. Our content is intended to be used for general information purposes only. . Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Date of experience: 26 February 2023. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. The buyer is responsible for these costs. Called customer service and she said we have to fill out a form and wait. However, no matter what link they have provided I cannot access these tickets. + the only ticket rewards program around. Its not final unless I had the tickets available which I didnt. Abel helped me and made the process easy. Submit a complaint and get your issue resolved. The tickets are yours now to you have to figure out what to do. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Then the day of the event I got an email cancelling my ticket. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats $7.5M Event Cancellation Class Action Settlement With 30 mins. We apologize that you didn't receive the tickets you requested, Charlotte. The total price was $1405.95. This is clearly a loophole being used often by venues to protect these ticket scammers. Bought 6 tickets and only 4 were transferred. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. We're serious about getting you to the live events that you love. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. We lose as a result of your opportunistic business model. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? We would like to look further into this for you. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Barbara, who is my agent, was absolutely the best that you could have. We also ensure all reviews are published without moderation. On 02/16/2023, I bought two concert tickets. I called before the event and after. Desired outcome: On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Contact Customer Service | Vivid Seats Vivid Seats ranks 25thamong Ticketssites. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats Reviews - vividseats.com - Review Centre 3 for $533.58. Long story short the ticket transfer did not go smoothly. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. That means the seats were $351, not $264. Read full review of Vivid Seats and 1 comment. It also assists sellers who have tickets and want to sell them safely. Total SCAM! I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. HORRIBLE experience. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Never again. We were given multiple different messages from Vivid seats regarding the tickets. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I specifically chose a section my whole group is in. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Vivid Seats is as legit as ticketing sites come. I'm very disappointed in Vivid Seats. They didn't even attempt to make it right. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets.

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