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I couldn’t believe it. Why does this happen? I just tried my first Airbnb request. has anybody got luck communicating with higher management to solve issues? 2 weeks prior to the trip, Malta lost its Green status and the Irish Government’s advice was “Essential Travel Only”. Despite obvious poor fit to neighborhood host fought ruling all the way to Supreme Court to have decision reversed so they could continue renting this awful place. Filthiest floor, mold in the vent, hair in the drains and sink, broken toilet, no amenities, no cleaning supplies, and more. @nicholas, i am getting scammed by the same person you mentioned. All of the phone numbers want a verified phone number.  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. I hope a class action suit is filed soon! Both are in July, but for different weekends. Mind you is Covid19 and housekeeping should have cleaned before I got there. How come you didn’t join your daughter to hold her hand:)? We then saw that there were roaches in the household and we were fed up!!! My nice has Just arrived in London to find out her reservation for 41 days to stay paid in October via the Brazilian site has been canceled and she was not even made aware of it. With over 12 MILLION vacation homes and short-term rentals on Tripping, you're sure to find the perfect place to stay. I just want them to settle what they owe and then im out. This has compounded our grief with anxiety. – a gut feeling that I was being illegally spied on, something kept telling me that I was under constant surveillance by a hidden camera. If you think Airbnb can safeguard your most value information, think again! Imagine that!!! I have pictures, emails, videos etc of the stay. They were supposed to accommodate for my hotel stay because that was all the money I had. So, what are my options? They also provide a secondary number to reach Airbnb customer service: Keep in mind: A local phone number may also be published in your Airbnb reservation confirmation email. In a 12 story building on the west side of Chicago. In addition, the minimum lease duration is thirty days. If you are ever in the Bay Area visiting SF, etc., you are welcome here 🙂.  Since the company tries their best to hide this information, we have decided to publish it here! Let me know what you think of any advice you can give. Thats more or less 150 US dollars. It took a week or so but we were contacted right away and they did refund our money. Beware. And then I found this site- and read the comment before me- and was totally blown away. For UK callers, try 02033 181 111. These are people visiting from small apartments in NYC area that for some reason feel they can be as loud as possible. Any idea how to get hold of someone at Airbnb to address it with an account you can’t now access?! The host has made some attempts to resolve the issues however, the TV service is till freezing up and very unreliable. Does anyone have a legitimate CURRENT phone # to contact LEGITIMATE people at Airbnb … Our credit card has been charged for all 4 bookings… Need HELP in how to contact Airbnb by phone right away … Many thanks … Virginia & Bob / TX I am starting to panic after finding this website AFTER I made our bookings!!! I know what you’re thinking: The property manger needs to enforce the by-laws. DO NOT BUY AIRBNB GIFT CARDS! Very unprofessional. For anyone who might not know, this is typically referred to as a “connected condo.” It is essentially a refurbished hotel, and is, frankly, very nice, as is the overall community. I am having the same trouble from India. Horrible service. Temukan petualangan di tempat-tempat jauh atau dekat dan akses rumah, pengalaman, serta tempat unik di seluruh dunia. Dive Brief: Airbnb announced it will introduce a dedicated hotline next year for mayors and city officials to connect with company representatives if hosts or guests are not complying with rules. I would love for anyone to share suggestions on how I can expose Sextant Stays and Air BNB of there unfair and unethical practices. According to them, I should have called AirBnb the first night I arrived. It is not my fault she did not get her money back and yet she feels it is. This just happened to me too! He came in screaming and yelling at us to get the fuck out. 888 Brannan St.Floor 4San Francisco, CA 94103. The guy when we told him he hadn’t been responsive to us, claimed “he had better things to be doing” and later said “our parents should be ashamed of the amount of guys we had over.” We left the premises and ended up calling the police. Hope that will help you! Your account suddenly canceled. But now I am disappointed and angry at how Airbnb been treating me. I feel horribly guilty that I didn’t just call 911 instead of the host. This is $3000 we are talking about. I would happily join. Currently locked out of my account because I have a new number and the customer service rep and boss both claim only the Security Dept can change phone numbers and also apparently they have no phones at all so email is the only way to contact them and there’s no way of knowing when they will respond. This host left me hanging the whole day even into the night. I am a host and the following is a summary of my experience. For whatever reason, my sign-in proceeds to a pop-op asking if they can send a verification code to 1) text message to my phone or 2) call my phone. DON~`T BOOK WITH THEM! Required fields are marked *. Jessicas b&b. They literally JUST did the same to me….. October 2nd was my first time using Air BnB and I had a horrible experience. Airbnb retaliates if you report the danger and seeing them take no action (they send false email that they “took action”) press the issue and say you’d have to go public to stop the hazard – they ban you and cancel you otherr in-progress reservation and treat you like dirt in general. what kind of system you use i don’t know and seriously i don’t feel like using this app anymore. Airbnb has been zero help. However, in order to contact customer service on the website you need to log in to your account. I’m Besides myself the consumer is not protected. Not at all. All this time I’m pregnant stressed and this stupid Air BnB host dog hopped on my stomach during my first day at that Air BnB. 4 guests This will weigh heavy on my heart for a very long time. The girl confirmed, that it was ok for me to come. I don’t actually have an account with them and I’m not going to create one just for this. Another number that works well in the USA for local callers is 1-415-800-5959. No response. When asking customer service about the policy on this I was given the complete runaround. Since then i did not hear from airbnb. I took this option because we were still waiting for our refund and had no money for another hotel. We booked some of our housing stays through airb&b. You’ll be able to access your account again and change your password into a new one. I lost 1000$ because i booked a place and asked for a cancellation just 2 hours later. Here, you can use a drop-down menu to select your problem and directly message Airbnb's customer service. She was clearly annoyed that she did not get a refund and thought it was OK to take it out on me. The startups known as unicorns – valued in the billions – are poised to take advantage of a market hungry for young businesses promising fast growth, with some taking advantage of lifestyle changes due to the coronavirus pandemic. thank you. When this happens and you want to get the reservation anyway, you will want to switch your option from « entire place » to « room only » this will release the guest from being penalize. In this community, any lease must be filed with the HOA. Booked a place for one night and when we got there it was filthy. This is just ridiculous. In your situation I would be more inclined to warn future hosts of this guests behaviour rather than allowing her to judge one of your very hard working super hosts in this manner and, who knows, may well do the same to others in the future. I asked Tanya multiple times to process the cancellation request per the AirBNB policy and she refused. F*** you, Mark. I call every single day since that happened, send mails, messages EVERYTHING and the answer is that the “trust” department is seeing my case and I have to wait. There was a suggestion to download it on the phone. Hi and Good afternoon. Airbnb Empfehlungsprogramm – Geschäftsbedingungen. Airbnb Email, Support Resources & Local Phone Numbers . All because Airbnb. NEW YORK - Police in New York are looking for someone wanted for a rental scam involving an Airbnb apartment. We got there and immediately knew something was up. I need my refund as soon as possible or else i left with the only option that i will post this in Social media, you can take it as warning or a request as i know how much it takes to start a business i don’t like to get people in to hassle, ether i like myself to get hassle, so i am writing this if i am not getting my refund i must take this to social media, Thank You. do not provide your government ID to companies online. Apr. Account & Profile: Within this category, users can read about managing their Airbnb account and profile, from setting it up and making it secure, to receiving references. Some of its main topics include creating a listing on Airbnb, getting paid, and reservation management. Any help regarding a legitimate phone # to contact Airbnb would be most appreciated! I agree, sometimes when I call into Customer Service Line, and not just Airbnb, communication can get a little difficult if I am connected with an overseas call center. Notice, that the only way you can receive any kind of feedback after submitting a complaint, is TO BECOME A MEMEBER OF THIS STUPID NETWORK! Truly just curious, why would you ever pay to have the technician fix someone else’s home? I also contacted airbnb and they told me that they already talked to the host directly and promised to give my money back. They deleted it seconds later. Now on opening page of your site i do not see any login option. Thats why i called my cc bank and advised to file a dispute. You guys had my money for my original Airbnb that cancelled so it’s beyond me that you guys expected me to pay more money on a trip I already paid for. Not a little amount. Have not heard anything from them yet. This happened to me this morning as well. I am about to contact a lawyer. Im out $1700 and can’t get an answer as to why. 2 bedrooms, Click the envelope icon in the top-right corner of your account, Once in the inbox, click a message thread to view old messages or send a new one, Each inquiry or reservation has it's on communication thread, which can be found in the inbox. I cancelled as I couldn’t get onto the property and got no response from the host whatsoever. This is horrible, I don’t really understand when you guys are not proactive why pretend to be, Where is the fairness in this? The next day the guy sends me a message telling me that no I was no longer confirmed and that the new special price was $430 more per night for my 7 night stay. That is the next option below. no one to contact under out USA number, and we are at a loss as to how to resolve it? When I found some unsafety issue, tried to contact customer service several times, but I failed that I can’t do anything except cancelling; 2.Cancel policy is impersonal that need to charge customer 50% after 48hours no matter what reason it is, which bring $1000 lose to me. Airbnb users must be logged in to their account to view and send messages. In addition, we had 2 separate sets of flights cancelled. So our family trip portion in Corsica is not needed. I had a mental break down yesterday the day before my surgery because you guys don’t care about your customers and left me stranded. No reimbursement for the deep cleaning that I had to do (above and beyond what the normal cleaning fee is) because there was trash all over the floor, they spilled things all over the inside of the refrigerator and the toilet had urine all over the seat? It’s been almost a month since I didn’t stay at a reservation I had in Toronto because the apartment was nothing we saw at the pictures. I am a former host in the UK, who found Airbnb terrible, is that Airbnb only release your payment to the host, the day after you arrive. I can’t even call anymore. I agree this is a class action law suit in the making, I also live nextdoor to an airbnb and they have pictures of my property as thier lakeview! I loose 4000 US$ with them. All of those people will be out o luck. I have rented with Air B&B many times in the past five years. – barely functioning AC – a perpetual wet spot on the floor (seepage from underneath), that I almost slipped and broke my neck on the first night when I didn’t see it. I sent a message to the Resolution Center to which they replied and stated that the damage was not covered and I wouldn’t get any reimbursement. Go public. Do we OR don’t we have places to stay …. I want my refund! Reviews: In this section, learn about writing reviews, responding to reviews, and managing reviews. I have called the toll-free number (THANK YOU so much for publicizing that number, otherwise I’d be totally stuck). And what if the home they are renting have tons of issues and you have to pay for technician to fix it as the host is a scammer? Airbnb advised when I got in touch with them that they had sent emails to my contact address, but I had received non of these. It’s been almost a month since that! AirBnb is the worst. Rumor has it many are inside jobs…: https://www.thesun.co.uk/money/9006907/airbnb-complain-accounts-hacked/. I have been getting the runaround from Airbnb for $2K damage that my last guest did to my home for two weeks. My question, is there anything I can do to be compensated for these issues? even checking out. I used the in app feature of instant book. That number is 1-855-635-7754. Here is a link from Airbnb saying you will not be charged anything – https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19. Contact Airbnb: The Contact Airbnb page on Airbnb's site does not display a phone number, email address, or email form. I have called them every day and asked for a refund but it has been such a hassle.They said they have had an escalated amount of requests coming in and I told them I don’t want excuses. Can’t change my password and they send me an email telling me to sign into my inbox to review and reply to the message. Here's how the process works: 888 Brannan St.Floor 4San Francisco, CA 94117, Compare Airbnb to Other Vacation Rental Companies. Hi! 3 bedrooms, House Scott . I am so disappointed, as this was my first time using the app. It appears that there are enough disgruntled users to justify a class-action lawsuit. ∙ Airbnb does take Fraud seriously. I tried to book same property through my wife account we have received confirmation and verification of my account is not happeneing after 30 times uploading her passport photo. I also use Homestay. Wenn du weitere Hilfe benötigst, dann kannst du über unsere Kontaktseite telefonisch, per E-Mail oder im Chat Hilfe erhalten. They need to Verify everything before posting on their site! Airbnb rebilled me $250 after working for weeks to get even a partial refund , working with my credit card company to do so. Also I would never put my guests through the unacceptable conditions Abie did. Won’t honor their extenuating circumstances from Covid policy DESPITE US citizens being prohibited from traveling to Europe. I booked a double room for 4 young adults Payment was made of R1380,00. We reserved our place in Gulf Shores, Alabama. Finally, I got to talk to someone and she was unable to provide any assistance. I’m frustrated because they have absolutely NO customer service and their policies for handling issues are unfair and unreasonable. “NO, I AM REQUESTING MY ACCOUNT BE DELETED, NOT JUST DEACTIVATED” the worthless phone rep informed that could only be done by email. I would like to talk to a real person that can do something. I had never witnessed human trafficking personally, but my instinct as a mother tells me she was most likely a victim of it. I go into the Availability section to check their calendar… LO AND BEHOLD, there are my dates that I booked two months ago. I could not get her attn so I contacted the host. I have used airbnb for a while but after this won’t be using them again. We’ve had to cancel a trip in Corsica due to COVID-19. Hi there, I am needing to speak directly to someone from Airbnb. So she know that this arengment didn’t exist?????? I haven`t receivet a refund for the booking that was cancelled on april 2020! i need to contact airbnb due wrongly give email for confirmation booking. The contact in Brazil has told her (via email) because it is impossible to contact anyone directly that she has requested Airbnb to cancel the booking over a month ago- however, no proof of it has been sent to her. Sheets were faded and wrinkled. At this point, I am still getting unnecessary texts once, or sometimes multiple times, a day with verification codes for an account I cannot get into. Ta!! Told me to contact Airbnb. Auxiliary main part of trip cancelled by organizer as it’s unsafe to travel. I’ve been corresponding with them regarding two coupon codes (one of which was a reward for referrals). Yep, just happened to me too, booked a place in Bangkok, drained both my attached cards sending money to the host and shut my account down. Airbnb is the WORST. Look, I know bad Coronavirus has been I know people are in need of assistance. The was no name of the establishment except Herrwood, Umhlanga. Poor customer service. I got the same many times! Thank you! We are 5 members of family including a old senior and young child. So bad we couldn’t stay there and had to leave and find alternative accommodation. Hier müssen Sie Ihr Anliegen anschließend genauer eingrenzen. Never expected this kind of hospitality and response from a host and Airbnb. Wie kann ich eine Zahlungsart bearbeiten, entfernen oder hinzufügen? ... HotelTonight is a hotel-booking service, offering on-demand booking for boutique and independent hotels. Me and my family couldn’t fit there it was very small.the minute I arrived ve I contacted Airbnb it was late so they told me my case was already checked but it was very late that I should call first hour in the morning an that’s what I did. The money isn’t even an issue now. I checked AirBNB policy and it states that the host must cancellation the reservation since it was the cancellation was due to the host and not the guest. What kills me is the only reason I am in this situation is that I chose to trust in the integrity and decency of the host, when I should have known better. I relayed this information to airbnb and asked me to send the documents sent by my bank for them to escalate the matter and be able to process my refund. 110 dollar price gouge. And AirBnb totally unreachable, contactable, even the CEO, non responsive. And today that my “rent” its over , the host dare to write me: leave your keys athe the table and take out your garbage!!!!!!! I phoned the host, Shay. This blog is a great place to vent, and it’s helping me not to go off on them on the telephone. Guests that had are considered as problematics ( Airbnb had to reimbursed them for some reasons or had made a party, etc..) are black listed. This company is a Fraud!!! Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. How are you going to help me after they did nothing and left me stranded in a city and state I don’t know. They are ignoring me. Nothing there but a chair, a filthy disgusting chair. Yup, me, too. The help person said, no there was no bug. Upon arrival the facilities perform a quick check of the passport or driver’s license. Chuckles and tries to explain that Airbnb is a work in progress and that he wasn’t worried about me climbing the chain of command to get some results. They refused and then quickly went to her room and grabbed a coat, shoes and bag and each grabbing an arm dragged her outside to their car saying they would take care of it. The final answer was : NO, we will not do the refund tranfer to your account. It’s been over two weeks and AirBnB is still holding thousands of dollars from us. After one day I informed Air BnB they were not willing to cancel my reservation until I submitted photos and they saw.After they saw the photos they stated that they would cancel the remainder of my month long reservation. Don’t no where to go for help? Dirty clothing on floor, cobwebs, spoiled food in refrigerator, musky smell, pills scattered everywhere etc. I was using Airbnb because I couldnt afford a hotel. This company is not in the best interest of its users and has failed me. Thank god we weren’t hurt, god forbid, you guys do not know how to suffice to your customers. I understand the rationale behind this step. The rooms looked fantastic, clean and the pool etc looked neat. I did not want it to be charged to my charge card. Upon payment we once again noticed that it still said 9 instead of the 25 we discussed so once again we asked Michael why it didn’t say 25. Host seemed shocked Airbnb would not refund me. I cannot contact customer service, block the texts or delete my Airbnb account. As every business that scales to such levels, in order to keep growing globally also Airbnb needs to maintain the costs of its customer support operations under control. I arrived home now still waiting for a response or something and thanks Airbnb I had the worst experience of my life that made me had the worst vacation with my family!!!!! Trying to get refunds on cancelled trips, I tried 2 different Airbnb “customer service” sites, waited a total of 20 hours, and had no responses. I told her that if this was by design (that a traveler had to carry their working phone with them overseas with no way for the help center to intervene) then that designer SHOULD BE FIRED! What the hell. If you find a better and even more direct way to reach Airbnb, especially higher-level staff members capable of actually making decisions, please post it here so we can share with others! I would gladly give you my number and we could communicate further if you email me at Lmeusa12@gmail.com, I booked a room using my credit card last july here in Philippines.Unfortunately the host gave me a Singapore number and did not reply even on the day of my check in. Maybe they should have better customer service or not such shitty security. They are thieves. Many people are questioning Airbnb practices and tuning away from Airbnb. He as done so without regard for the community by-laws, or the impact to other homeowners. We just want our money and get out of Airbnb. I am in Peru where my phone does not work. I contacted my credit card account and they shut it down and are sending a claims form. This is unacceptable. He says I know. Husband and I booked from USA to Spain and Portugal before March 15. However, over the years Airbnb has significantly improved the options provided in order to contact them. We are in Costa Rica and already have had a bad stay where the Airbnb host Abie at Tifakara Hotel in La Fortuna refused to communicate w us or even try to resolve our room’s flooding issues. They tell me I am put on “priority” but it has been 4 days and have heard nothing. I refuse to pay anything for the Airbnb and right now the whole thing feels like a scam. I went into the bathroom to try and help her. We were told in writing by the owner and promised a refund (Full and Unconditional) due to the health hazard property. I have been calling and messaging the host, but she doesn’t reply, all my calls and messages have been ignored. To receive a faster resolution and have Airbnb take your request more seriously, first share your airbnb story here so they know that you are not afraid to tell other people about your experience and that their bottom line will ultimately suffer if they do not make your request a top priority. How on Earth can a company like Air BNB explain such disgraceful customer services??? During my 3 month stay, the entire first month and much of the second month so far, there hasn’t been working and or, reliable internet service. I have 22 places and someone was able to answer that question for me. Of course, the Host made a complete U-Turn and has left me footing a 1500 euro bill for nothing! and all pertinent info also. I just received an email from community support, whatever that is. Seems like my money vanished in air via airbnb. Dieses erreichen Sie unter folgender Nummer: +49 (0)30 - 30 80 83 80. I can not understand Airbnb Acts!!!!!!!! 6 guests I feel the guest should receive all of their money regardless as to what my cancellation policy is. Now Airbnb says it can’t be used. It has still not been resolved and the repetitive avoidance of answering my questions have continued. Also Airbnb asked that I provide them my social media (Facebook, Twitter, Instagram and Google) connections. This is unacceptable and I will be taking legal action if this is not resolved promptly. Contacter Airbnb. This is after the fact that they told us they would help find us another booking at 11pm. Please read my story Thanks Marie, OH MY GOODNESS! I’m sure they have millions of dollars sitting on people’s accounts that they will only be allowed to be used for a new reservation, and according to other complaints, even then it can’t be used for the second half of a payment! My family has been planing a trip down to New Orleans for a year now and part of that was finding accommodations. I have screenshots of their hilarious CS. Full account of what happened and retaliation is here: airbnbdangeroushosts.blogspot.com. The best toll-free phone number for calling Airbnb Customer Service is 1-855-424-7262 (Even with this number, the average wait time is between 7 and 12 minutes). We are 67 and 77 years old and were worried about booking so far in advance, but were told we could cancel and get our money back as long as it was two weeks before our visit. ∙ Airbnb has all the necessary information on me: Name, address, sex, birth date, phone number, e-mail address, credit card, past hosts’ reviews and profile picture. Instead he said here are some more places you can book for more money. 2 bedrooms, House These calls are reportedly recorded by Airbnb for security purposes. The problem had occurred due to the fact we made half the payment on booking in May 2018, in the meantime, our credit card used for the original booking had been changed to a new one with different numbers. I would say that your state is imposing travel restrictions and see if they go for it. This just happened to me too. (I’ve never ever stayed in a hotel, no matter how crappy that didn’t have a towel) – no closet space available for my use, nor any hangers (the place had lots of closets, just none that I could use) – filthy sheets and pillow cases, and even though I paid a $100 cleaning fee, it was still required of me to strip the bed upon leaving. I don’t really want to leave and have to start a new stay at another property at this point as my 3rd month is the payoff month in regards to being the cheapest of the 3 months. your future order all canceled without any clearly explanation. Now the host has booked the room with someone else and won’t refund me my money. Have you got your account resolved? I made a mistake and paid my dues but I suppose they don’t believe in change. Hackers then remove my information from my account and close my account. I don’t think I will ever book with them again, which is a shame because we’ve had many wonderful stays at AirBNB properties 🙁. Final result was they can’t do anything but refund my money and reprimand the host. I phoned the establishment…The girls were let in only to be confronted by a group of men. Airbnb’s customer service is… TERRIBLE. She opened up a claim and I have heard nothing from them. Airbnb cops flak over service fee move that penalises cross-listing ... Read more at the SA government's online coronavirus portal or use the 24-hour public hotline: 0800 029 999 . I will tell everyone I know to avoid using Airbnb too. I thought it was virus on my computer so I cleaned it with anti-virus software and reboot my computer. But they can't be bothered to answer. Thank goodness for this site I first tried emailing the president with no response so I then went to the CO global of host and guest concerns. I have been waiting for a payment from Airbnb for people that checked out more than 10 days ago. Also, there is no record of our “trip” and we cannot post a review online to warn others. ∙ Unfortunately Airbnb‘s COVID-19 policy only covers check-ins after March 14. One minute they have some man on speaker phone explaining she is having a miscarriage. bye getting in touch with you guys patently coordinating, it might taking time in this hard time, but they ether care its been a month i am waiting for my refund and they are saying with in 14days you will get your refund, check with your bank, when i checked with my bank the refund is not done when i tried to convey the same to them they were like it is 14 working days and i am really wondering ether they work onc day in a week , tell me with in a month you guys have not worked for 14days.

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